Terms of service

Terms & Conditions

Last updated: 16 October 2025

These Terms & Conditions (“Terms”) govern purchases from CDM Plus (“we”, “us”, “our”) via our Shopify store. By placing an order, you agree to these Terms.

1. Scope & Eligibility

These Terms apply to customers in New Zealand, the European Union, the United Kingdom, the United States, and Canada.
We sell clothing items only (scrubs, socks, and related apparel).
You must be at least 18 years old or have guardian consent to purchase.

2. Products, Pricing & Currency

  • Product descriptions and colours are provided in good faith; minor variations may occur.

  • Prices are displayed in NZD, EUR, GBP, USD, or CAD depending on your region.

  • Prices may include applicable taxes or duties (see Section 6).

  • We reserve the right to update or discontinue items at any time.

3. Orders & Acceptance

Orders are subject to availability and confirmation.
You will receive an order-confirmation email once your purchase is accepted — this forms a purchase contract.
We may cancel or refuse orders for reasons including stock issues, suspected fraud, or pricing errors.

4. Payment Methods

Payments are processed securely through Shopify Payments.
You authorise us to charge the total amount displayed at checkout to your selected payment method.

5. Shipping & Delivery

Orders are shipped from Australia.

Estimated delivery times:

  • New Zealand 8 – 12 business days

  • European Union 7 – 15 business days

  • United Kingdom 7 – 15 business days

  • United States & Canada 10 – 18 business days

Delivery times are estimates only and may vary due to customs or carrier delays.
Risk passes to you once goods are handed to the carrier.
Shipping fees are shown at checkout. Any free-shipping thresholds will be clearly displayed on our website.

6. Taxes, Duties & Import Fees

  • New Zealand: GST is not currently collected unless required by law.

  • European Union: VAT is collected at checkout for parcels ≤ €150 (IOSS). Duties may apply above that value.

  • United Kingdom: Import VAT or duties may apply on arrival; we do not currently collect UK VAT at checkout.

  • United States & Canada: Sales tax may not be charged at checkout; customers are responsible for any duties, customs, or local taxes charged on delivery.
    We are not responsible for customs inspections, brokerage fees, or clearance delays.

7. Returns & Refunds (International Policy)

If you are not happy with your CDM Plus Product purchase, please review your eligibility and post the return within 30 days of purchase in line with our Returns Policy to our address in Australia.

Eligibility Requirements

  • Return received within 30 days of the tax-invoice date.

  • Packing Slip enclosed.

  • Items in new and original condition; packaging undamaged; contents sealed and unused.

  • For hygiene reasons, socks must be returned unworn and sealed.

  • Customers are responsible for the cost of return postage.

  • We are unable to offer exchanges. If you wish to change size or colour, please return the item and place a new order online.

  • Clearance Items are not eligible for return unless faulty.

Processing Refunds
Once your parcel is received and assessed as eligible, a refund will be processed to your original payment method. Please allow 2–3 business days for the refund to appear in your account.

Faulty Items
If you believe your item is faulty, please email us so we can resolve the issue promptly.

Return Address
CDM Plus International
PO BOX 4237
Edgeworth NSW 2285 Australia

We recommend using a tracked service. CDM Plus does not cover return postage costs.

8. Sizing, Care & Hygiene

Refer to the size guide on each product page.
Socks must remain sealed for return eligibility.

9. Promotions & Gift Cards

Promotional codes cannot be applied retrospectively or combined unless stated.
Gift cards are non-refundable and not redeemable for cash except where required by law.

10. Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses, carrier issues, or customs delays.
Our total liability is limited to the amount paid for the product.
Your statutory consumer rights remain unaffected.

11. Intellectual Property

All content (images, logos, text, and product designs) is owned or licensed by CDM Plus and protected by law. Unauthorised use is prohibited.

12. Privacy

We handle your personal data in accordance with our Privacy Policy.
EU and UK customers may exercise their data-protection rights to access, correct, or delete their information.

13. Force Majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including natural disasters, strikes, pandemics, or shipping disruptions.

14. Governing Law & Disputes

These Terms are governed by the laws of New South Wales, Australia, subject to any mandatory consumer-protection rights in your country.

15. Updates to These Terms

We may update these Terms at any time. The latest version will always appear on this page. Continued use of the site constitutes acceptance of the updated Terms.

16. Contact

CDM Plus International
PO BOX 4237 Edgeworth NSW 2285 Australia
Email: admin@cdmplus.com.au